Shipping & Returns

The majority of orders are dispatched within 1 working day, however large orders or items which require manual assembly may take slightly longer. We will inform you if this is applicable. All items in the web shop are in stock unless stated otherwise.

NL Shipping
Orders sent to locations within the NL are dispatched via DHL or PostNL.

NL Delivery Times

Standard Delivery 1-2 Working Days

International Shipping
Orders sent to locations outside NL are dispatched via your preferred shipper.

International Delivery Times

Standard: 3-5 Working DaysExpress: 1-3 Working Days

Rest of the World

Standard: 5-7 Working Days*Express: 3-5 Working Days*

*For international orders please allow time to clear customs. (Can be up to an additional 7 days processing time. Total delivery time can be up to 14 days. Please be patient.

You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! There is no way for Elec Trading Europe (the shipper) to predict your countrys customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries FedEx and/or postal system may charge you! Invoices may be required by your local customs office or for FedEx. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc – we cannot issue any refunds.

Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational” or lower the values. Elec Trading Europe makes best efforts to follow all rules, regulations and laws for export compliance.

If orders are not received within the times stated above, please use the tracking number where provided to check the progress of your order. It has also been known for local post offices to hold goods without notifying either the customer or ourselves. In this case, it may be necessary to contact the post service of courier depot for more information.

VAT Information
Elec Trading Europe website prices currently exclude VAT at the NL rate of 21% where applicable. Companies registered for VAT in the EU must e-mail us to place an order stating their VAT number if they do not wish to be charged VAT. Customers outside of the European Union do not pay any VAT.

If you are not entirely satisfied with your purchase, we are here to help.
You should inform us within 7 days that you wish to return an item from the date you received it. You then have a further 7 days to return the goods once we have been informed. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund.

If you discover a fault with your item please contact us and we will be happy to provide a replacement or repair the item free of charge.

Receiving an Incorrect Item
We do check each order prior to dispatch however mistakes do happen. If you receive an item you did not order we will ship the correct item to you immediately and we will come to an arrangement on how to retreive the incorrect item.

Unless the item is faulty you will be responsible for paying for your own shipping costs for returning your item. We also recommend the item is well packaged as any damage caused by the courier or postal service you have used is not our responsibility.

Contact Us
If you have any questions on how to return your item to us, contact us.

Return Address
Elec Trading Europe
Lisztstraat 25
5151KN Drunen
The Netherlands